F.A.Qs
What is Kiya Virtual?
Some of the biggest brand and top companies work with Arise Virtual Solutions to outsource their call volume. Arise then outsources to companies such as Kiya Virtual to find people who are working from home and connect them to clients in need of services. This ultimately means you choose top companies to provide your services to and start accepting inbound customer service calls from you home. Because everything is computer based, work is as simple as logging into your computer and into the clients systems. The calls then come directly to you and you answer as if you are in a call center.
You choose who you provide services for, you accept the pay rates you want and how much you work. We provide the platform for you to be your own boss from the comfort of your home!
Can I work from anywhere?
You must legally reside in the United States and be 18 years or older. You must also reside in the accepted states of Arise.
Currently Arise does not accept applicants from the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon and Wisconsin.
What are the costs to get started?
In order to get started, you must make the following investments into your own business:
Certification Course for the client you choose: FREE
$30 background check fee
These fees are paid directly to Arise, not Kiya Virtual.
What type of software do I need on my PC?
You will need a computer with an Operating System of Windows 10 or 11. Chromebooks, Apple Laptops/desktops and tablets are not accepted. To learn more about tech requirements please go HERE.
Will I be an employee for Kiya Virtual? Is this opportunity 1099 or W-2?
When you partner with Kiya Virtual, you are working as an Independent Contractor, Sole Proprietor, Authorized agent or Freelancer. Because you are an independent worker, this is a 1099 opportunity and you will be sent a 1099 at the end of the year for tax purposes.
What type of services will I provide as an Independent Contractor with Kiya Virtual?
You can choose from dozens of client programs. These include sales, customer service, technical support, email support and chat support clients.
By working with Kiya Virtual you can choose the client that best aligns with your strengths and talents, and set your own schedule.
How much money can I make?
You choose how little or big your compensation is! You are in complete control of choosing the client you want to service based on skills or compensation rate. You make your own schedule and decide how much you would like to work.
Some agents make between $200-1500+ bi-weekly!
What fees will I have to pay and why?
At Kiya we have a low flat rate service fee of $49.99 per invoice. This fee includes the fee to our partner Arise. We pay out contractors on the 1st and 15th of the month.
We charge this flat rate in order to cover business costs such as Partner fees, computers, banking fees, software costs, direct deposit fees and more.
Are we responsible for our own taxes?
You are working as an Authorized agent, Independent Contractor, Sole Proprietor or Freelancer and are responsible for your own taxes. Kiya Virtual does not take any taxes out on your behalf. If you have made $600 or more, you will receive a 1099 at the end of the year.
Because you are an Independent Contractor, Authorized agent, Sole Proprietor or Freelancer, you are not eligible to receive unemployment, overtime or benefits. At Kiya, we advise you to meet with a tax specialist to see what you can write off and what deductions you can take.
How long before I can start working and start earning?
You can start working in as little as 24 hours. Once the admission process is completed, you join the Kiya Virtual team and you choose a client you can start the process. It may take 30 days or less before a client certification course starts. Classes can take anywhere from 3 to 30 days depending on the client. Once you are certified, you can start working immediately. Once you take a class, it can take anywhere between 1-2 months to receive your first deposit.
When working with Kiya Virtual, you are self employed and can choose how little or much you can work. Be sure to choose a client that has a contract that meets your needs.
How can I get started?
Sign up HERE
Make sure you have working equipment that meets Kiya Virtual's guidelines. See tech requirements HERE.
Purchase a USB headset for your certification class and for servicing most clients. See our recommendations HERE
Once you have chosen a client, you will receive an email with links to fill out your affidavit of ID, proof of servicing address, proof of identity, W9 form and Direct Deposit form. All of these forms must be completed before you are allowed to service a client.
Join our private Facebook group via invitation. We make important announcements and offers in our group.
What type of Equipment do I need to be able to work for Kiya?
You will need a computer or laptop (2.0 GHz processor, 8GB RAM), a USB noise cancellation headset, and internet service connected via Ethernet (Wifi is prohibited)
To see more specifications of all equipment, go here.
What If I do not have a PC or any equipment?
No Equipment? No worries! Kiya Virtual has partnered with WAHES to offer equipment for lease. Please go here to see equipment and leasing options.
Who Determines which Client I can work with?
You do! Working with Kiya makes YOU the BOSS, gives you freedom to make your own schedule and determine your own pay.
Does it matter which state I live in?
Yes, currently Arise does not accept applicants from the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon and Wisconsin.
What kind of Experience is required?
No experience required! This job is for self-driven people who want to succeed! Here at Kiya Virtual, we want you to succeed as well! Register Today!
What if I have more questions?
If you have any further questions or concerns, please feel free to contact us.
