Plans

25 hours per month

$999

Support Essentials

Client Care Duo

Client Experience Pro

Live Chat & Email Support

Ticketing System Management

FAQs & Knowledge Base Updates

Client Follow-Ups

Basic Troubleshooting

Customer Inquiry Handling (Email, Chat, Social DMs)

Refunds, Returns, & Exchange Coordination

Ideal for small teams needing reliable, day-to-day customer support without the full-time cost.

$1,600

40 hours per month

Our Strategic Pairing Model: U.S.-Based Customer Rep + Global Talent Backend Assistant

Everything in Tier 1 Plus:

U.S.-Based Lead CSR

Backend Assistant

Phone, Chat & Email Support

Escalation Handling

Client Check-Ins

Reporting on Customer Feedback

Onboarding Support

Designed for growing businesses needing both front-line support and strategic customer care.

Scalable support team for 360° client care and retention management

80 hours per month

$3,200

Our Strategic Pairing Model: U.S.-Based Customer Rep + Global Talent Backend Assistant

Everything in Tier 2 Plus:

Upsell or Renewal Reminders (non-sales tone)

Live Call Handling with Script Adherence

Full Communication Coverage

Client Retention Strategies

Service Escalation & SOPs

Customer Journey Optimization

Not sure which plan is right for you or need something more tailored? Let’s connect—we’ll create a custom solution that fits your business perfectly. Talk to Us

Frequently asked questions

What time zone do they work in?

Our U.S.-based Account Managers work in your time zone or one that aligns with your business hours to ensure seamless communication. Global Sales Assistants and support staff are also scheduled strategically to maximize coverage and efficiency.

Who will I be working with?

You’ll be paired with a dedicated U.S.-based Account Manager and a skilled Global Sales Assistant, forming a strategic support team. Your Account Manager serves as your main point of contact while ensuring backend tasks are executed flawlessly by your support assistant.

What if I run out of time?

We offer flexible extra hours if you find yourself needing support, so you can scale as your needs grow. You can purchase additional hours in increments of 3, 5, 10, or 20 at a rate of $55/hour. If you’re consistently running low on hours, we recommend upgrading to the next plan tier to ensure your support scales with your business needs.

Do you offer month-to-month contracts?

Yes! All of our plans are flexible and month-to-month with no long-term commitments. Stay because it works—not because you’re locked in.

How do you compare to other services?

Unlike platforms that offer a single generalist VA, Kiya Virtual provides a strategic pairing model—a U.S.-based Account Manager partnered with Global Talent. You get specialized support, better communication, and more value with a team that understands your business and drives results.

What if I'm not satisfied?

Your satisfaction is our priority. If something’s not working, we’ll make it right—whether that’s adjusting your team, refining processes, or re-evaluating your plan. We also offer a 14-day performance review window to ensure your onboarding starts strong.